Description:
Location: Miami/Doral Office. 100% in the office/field. Local travel from Miami to W. Palm Beach. Mileage from the office to the field and back to the office can be expensed. First shift hours.
Top Skills: Fiber Optic - troubleshooting, installs, testing, turn ups, OTDR.
Network Operations Technician - Field Operations
Seeking a Technician in the National Network Operations Organization that is responsible for the installation, testing, and maintenance of high-speed fiber optic transmission equipment, circuits, and small cell networks. Typical responsibilities are circuit delivery, resolution of reactive maintenance/change management tickets as well as the completion of preventative maintenance and quality review tasks.
Essential Job Functions
• Perform all activities in a manner to ensure the safety of yourself, team, customers, and the public.
• Respond to all network outages, impairments, and emergencies in assigned area.
• Complete all required preventative maintenance inspections to Crown Castle standards.
• Install, Turn-up, test, and provision SONET, DWDM, and Ethernet equipment in an optical fiber network adhering to engineered design.
• Work with fiber optic, SONET/Ethernet related test equipment including Network Tester, OTDR, Optical Power Meter, Optical Fiber Identifier, Multimeter, DC plant tester.
• Operate and understand RF and Small Cell related test equipment, such as Antenna/PIM analyzer, RF power meter, Spectrum analyzer, Signal generator, Fusion splicer.
• Perform advanced analysis and troubleshooting of issues while assisting the NOC and customers.
• Perform site survey and quality review of remote locations to ensure company standards are met.
• Perform both hardware and software updates and/or changes to remote site equipment as necessary.
• Operate PC or similar devices to gain access to Network nodes, CPE devices/Small Cell Network elements as well as assigned administrative tasks.
• Work efficiently and effectively with cross-functional departments and peers.
• Responsible for compliance with All Crown Castle policies and procedures.
• Participate in on-call rotation schedule for nights and weekend coverage.
• Safe work practices must be followed along with integrity and quality
Education/Certifications/Licensure
• High School Degree or equivalent required
• Associates or two-year Technical degree strongly preferred
• Wireless/Wireline Operations, Ethernet certification or equivalent military experience preferred
• Possess a valid state driver's license with a non-negligent driving record
Experience/Minimum Requirements
• Two (2) + years' experience working as a field technician in the communications industry.
• Experience with Ethernet, Sonet and fiber optic testing or Wireless/Wireline Operations OSP/ISP experience.
• Knowledge of Coax and Low voltage trouble shooting
Other Skills/Abilities
• Ability to safely drive and operate a Crown Castle bucket truck in the public right of way.
• Ability to communicate both verbally and in writing in a clear and concise manner
• Ability to work in Web Based ticketing and network monitoring systems
• Ability to work independently with minimal guidance, while managing time for maximum efficiency.
• Knowledge of radio transmitters, receivers, antennas, electronic and fiber optic theory
• Great customer interaction / service
• Be able to represent the Crown Castle brand
• Be able to follow installation schedule and meet time
• Be able to communicate in honest format
• Proficient in reading & understanding DLRs (Design Layout Record)
• Proficient in installing equipment in customer premise
• Proficient in installing equipment in POPs/HUBs
• Proficient with working with fiber tools (Power Meter, Light Source, Red Light, Scope, Cleaning materials and Label maker)
• Proficient with working with fiber jumpers and attenuators
• Proficient in using a testing device to test DIA and P2P circuits
• Proficient in troubleshooting from customer premise to POP/HUB location