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Job Details

Telecom Wireless

Tower NOC Operator  Canonsburg, PA  Posted: 11/5/2019
Job Description

Job ID#:


Job Category:

Telecom Wireless

Position Type:

Contract Full Time


Position Summary 
Provides support in a 24x7x365 days/year role that monitors, tracks, and escalates Tower lighting issues to ensure company compliance with FAA/FCC notification requirements. 

Essential Job Functions 
• Monitor alarm activity from remote communications sites to ensure company compliance with FAA/FCC. 
• Open, track and close the filing of Notice to Airmen (NOTAM) reports with the FAA. 
• Open, track, and close NOC trouble tickets with the regions. 
• Answer incoming calls and monitor various e-mail accounts and act according to NOC procedures and processes. 
• Assist in the monitoring and control of headquarters building and site security. 
• Interface with field personnel to verify repairs and testing of lighting alarm systems. 
• Assist in resolution of NOC daily reports. 
• Basic troubleshooting and configuration of tower monitoring and lighting systems. 
• Notify, dispatch, and escalate network faults and emergencies adhering to MLA, SLA, FAA/FCC and NOC procedures. 
• Provide first contact with land owners, outside vendors, police, fire and emergency service responders. 
• Interface and assist with other NOC’s and their technicians during QLI’s, third party tower repairs and service outages. 

• High school diploma 
Experience/Minimum Requirements 
• Prior customer service and/or service dispatch experience 

Other Skills/Abilities 
• Basic telephone operation skills 
• Excellent customer service skills 
• Proficiency in Microsoft Office programs 
• Skilled at completing tickets for maintenance purpose 
• Ability to handle multiple simultaneous calls 
• Knowledge of wireless communications a plus 

Working Conditions: Works in a normal office setting with no exposure to adverse environmental conditions. Shift work including nights and weekends. On-call environment.

Job Requirements


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