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Job Details

Telecom Wireless

Network Operations Technician III  Snoqualmie, WA  Posted: 2/5/2019
Job Description

Job ID#:


Job Category:

Telecom Wireless

Position Type:

Contract Full Time


9+ Months


At least 5 years relevant experience required. The team at our Network Operations Center (NOC) is responsible for 24x7 monitoring the nationwide T-Mobile critical facilities. The objective of this group and ultimately this position is to capture lessons learned on facility outages and develop solutions to improve process, tools and performance to reduce repeatable outages. This role requires a detail-oriented and disciplined candidate. Your primary focus will be to handle surveillance and troubleshooting of our critical facilities building monitoring systems, paying particular attention to self-inflicted outages. You will mine various systems for data analysis, conduct conference calls to help identify process issues that lead to network outages, and provide statistics and lessons learnt from past outages, to recommend changes to mitigate future risks

Job Requirements


Works as part of a cross-functional team in a 24x7x365 environment to conduct routine remote surveillance and Tier 1 maintenance activities for all network nodes in his/her area of responsibility. Provides support to other technicians and engineers. Performs fault isolation tests related to network trouble. Monitors network alarms, and performs fault isolation testing on radio and switching networks and peripherals. Creates and responds to work orders and trouble tickets by either conducting restoration efforts or dispatching the appropriate technician for resolution. Escalates trouble tickets with third party vendors as well as second tier organizations within T-Mobile.
Operations Support:
Answers inbound telephone calls from a wide variety of client organizations and external groups and performs the necessary support required by the caller. Provides support during large scale outages and disaster recovery efforts.
Enrolls in and completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirements. Identifies, researches, and develops process improvements and recommends them to management for implementation.
Works with more senior-level technicians to gain working knowledge of how to complete more complex troubleshooting and repair functions. Uses resource documentation for reference and troubleshooting network problems.
Minimum Required 
2+ years technical experience in telecommunications, applications support, or system infrastructures. 
Possess strong analytical skills & strong knowledge of troubleshooting techniques. 
Ability to report on analytical findings in a consumable fashion (strong organizational skills and attention to detail). 
Excellent written and verbal communication skills; effectively able to communicate with all employee levels. 
Experience with identifying and resolving internal and external customer problems. 
This position operates in a 24x7x365 environment. Shift work and the ability to participate in an on-call rotation are required. 
Basic computer skills; proficient in Microsoft Office, including Excel and PowerPoint; vendor-specific network navigation; T-Mobile systems. 
Unix support experience 
ITIL Foundations preferred 
Windows support experience 
Knowledge/understanding of TCP/IP, Cisco IOS, Command Line Language, basic network configuration, basic server and storage array administration. 
Experience working in a dynamic, fast paced environment where change is the norm, not the exception.


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